QUALITY GOALS

W. D. Burch, Inc. will provide quality products and services to all our customers.  As a member of the IPC and practitioner of IPC standards, we strive to perfect our design and manufacturing processes, stay current with emerging technologies, and devote the necessary resources to maintain excellence in management.  This policy will be fulfilled through:

· Document product requirements
· Providing designs consistent with customer expectations, and
· Process control

These goals will be achieved and maintained through compliance with the established quality management system as well as state and federal safety and environmental regulations. The management of W. D. Burch, Inc. believes that these high quality goals require the proper treatment of all employees including both a safe work environment and training consistent with the Quality Policy's goals. Training will include both safety procedures and quality system requirements.

Customer Focus - Management is committed to meet customer expectations of product performance and reliability, prompt and professional service, and fair business practice.

Professional Conduct - The quality policy will be accomplished through fair and professional conduct toward employees, customers, and suppliers.

Adequate Resources - Management is committed to providing the time and money for employee training as well as providing the most effective technology and equipment within the financial means of the company.

Quality Management System - The quality system is based on requirements of ISO9001. Management has committed the resources and finances to ensure that the quality system established by this standard is active and directed towards high quality products and services.

All employees are responsible for the quality of work required to produce the products and services of this company. They have the authority to ensure quality requirements are met in full. Management of this company supports the right of any employee to challenge the quality of a product or service if they are concerned that it will not meet customer expectations. Employee development through involvement, training, and effective communication is essential to maintain a competitive advantage and satisfy our customers.